Usmori Support

Contact us

Email 15564412316@163.com. Usmori is operated by Yuchuan Cao (曹于川). Please include the app version, the screen where the problem occurred and the error text. Do not email passwords, login codes, API keys or private photos unless specifically needed and agreed.

Find your features

Home → Create pet art opens the reference-photo and illustration flow. Home → Photo memories opens local photo memory-page options and preview. Me shows account status, Pro access and remaining credits, with purchase and restore controls.

Recover a purchase

Sign in with the same Apple account used for your Usmori account, then use Me → Restore purchases. Keep the same App Store purchasing account. Restoration retrieves your existing entitlement and remaining credits; it does not add another five credits.

A generation is pending

Refresh the original task rather than submitting again. Do not repeatedly create a new request after a timeout. If it remains pending, contact us with the error message. A confirmed technical failure releases the app credit reservation.

Back up your memories

Use Me → Backup & export to back up saved local data. Keep the backup in a location you control before uninstalling. Restoring creates a separate library and keeps the previous one. Unfinished drafts are not part of the saved-library backup.

Delete your cloud account

Use Me → Delete cloud account and read the confirmation carefully. Cloud images and authentication data are removed; local originals remain. Minimal purchase records remain for restoration and preventing repeated credit grants. See the Privacy Notice for details.